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Two days ago, on Aug 15, 2013, I bought a cake over the phone and with a coupon for $3 off, was told I had been charged $18.99. The clerk on the phone said to bring the coupon with me to the store at pick-up. Today (8/17), I found I had really been charged $21.99 and the manager said it was too late to accept the coupon, give me the cash back for the overage, or redo the transaction. The only options he gave me were return my daughter's bd cake (what?!), take a free ice cream cone (I'm 44...no thanks, I want the money), or come back for $3 off sth else in the future (I explained that I don't live in the neighborhood and wanted the money rather than credit). Infuriating--he was utterly unhelpful, like speaking with a stone wall.

I left the store, then called to insist on a refund of the overcharge; the mgr answered, heard it was me, and hung up on me--then refused to take any calls from my number. I am beyond furious and will actively dissuade anyone from going to that store again. Restitution from BR headquarters would be much appreciated and go a long way towards bridging this gap, currently costing BR a lot more than $3.

This complaint regards the store located at 12407 N Mo Pac Expy Ste 115, Austin, TX, 78758.

Monetary Loss: $3.

Location: Austin, Texas

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Guest

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

Erick Wwl
reply icon Replying to comment of Guest-701701

you actually took the time to type that. you are a loser too.

Guest
reply icon Replying to comment of Erick Wwl

And you actually didn't look at the post date. Way to look stupid Erick!

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